Shipping and Returns
We do not make profit on shipping. We charge the same amount as per what the shipping company charges us. We do not charge packaging and handling fees. To see the shipping fees that we use, If you prefer another shipping option, contact us and we will try to include it where possible.
We ship internationally but we do not deliver to PO boxes. You must have a valid street address.
Returns and Refund
If you receive a damaged item, we can replace it. You must first inform us by email within 48 hours of receipt of your order. If you wish to return your order and/or request a refund you can return your order in its original condition within 30 days of delivery. All you pay for is the return carriage of the goods.
If you have to return an item which you did not order or for any other reason that is our fault, we will also pay you the cost of the return carriage. If this happens, please contact us first within 7 days of delivery and we will let you know how you should send the item to us.
If you are not satisfied with an item we can refund the purchase price less shipping costs and bank fees, if the item and packaging are returned to us in good condition, within 30 days of delivery. Please, always contact us prior to returning any full or partial order. Returns placed prior to review and approval will not be accepted. Refund will be made only after a full inspection of the item returned for non satisfaction determines that it is in the same condition as when we shipped it. Any damage or degradation of the returned item may result to a lower refund amount.
Please, ensure you fill return documentation recognized by customs. Otherwise, returned goods may incur duty charges. In the event of documentation being completed incorrectly and tax or duty subsequently being charged to us, the sum involved will be deducted from your final refund.
The return address is indicated at the end of this page.
For any type of return, if you do not contact us within seven days of receipt of your order, or do not retain and return the materials as stated above in the different cases, we may be unable to process your claim.
Our Email : firstname.lastname@example.org
Our Telephone : +212-6 63-62-89-59 - English and French spoken.
Our Postal Address :
Minéraux et Fossiles Rifki
83, Route de Meknes - Midelt